🛍️ Returns & Refund Policy

Skin by Madi – Esse Skincare Online Orders

We want you to love your skincare experience with us. If for any reason you’re not fully satisfied with your purchase, please review our returns and refund policy below.

📦 Returns Eligibility:

• Products must be unopened, unused, and in their original packaging.

• Returns must be initiated within 14 days of receiving your order.

• Due to hygiene regulations, we cannot accept returns on opened or used skincare products unless the item is faulty.

⚠️ Faulty or Damaged Items:

If your product arrives damaged or defective, please contact us within 48 hours of delivery with your order number and a photo of the item. We’ll arrange a replacement or issue a full refund.

💳 Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

🚚 Return Shipping:

• Customers are responsible for return shipping costs unless the item is faulty.

• We recommend using a tracked shipping service, as we cannot guarantee receipt of your return without tracking confirmation.

📬 To Start a Return:

Email us at [your email address] with your order number, reason for return, and any supporting photos (if applicable). We'll guide you through the next steps.

🚚 Shipping Policy

Skin by Madi – Trusted Delivery of Esse Skincare

We’re committed to getting your skincare to you quickly, safely, and reliably. Below you'll find all the details about our shipping methods, packaging, and costs—so you can shop with total confidence.

📦 Packaging & Handling:

All Esse Skincare products are carefully packed in eco-conscious, protective packaging to ensure they arrive in perfect condition. Orders are processed within 1–2 business days after payment is received.

🚛 Shipping Methods & Timeframes:

We currently ship within the UK only.

• Standard Shipping (3–5 business days): £4.95

• Free Shipping: On all orders over £60

• All orders are shipped via tracked delivery, and a tracking number will be provided once your order has been dispatched.

📬 Local Collection:

Free in-clinic collection is available from Skin by Madi. Simply select "Local Pickup" at checkout and we’ll let you know when your order is ready.

⚠️ Delays & Delivery Issues:

While we aim to ship promptly, occasional delays may occur due to postal service disruptions or high demand. If your order hasn’t arrived within 7 working days, please contact us at [your email address] so we can assist you.